From installation commissioning to predictive maintenance — our service ecosystem is designed to maximize the operational lifetime and reliability of your critical power infrastructure.
Every ShieldWatt UPS installation is backed by a global support infrastructure — because reliable power protection does not end at the point of sale.
Scheduled semi-annual or quarterly maintenance visits by factory-trained engineers. Thermal imaging, battery impedance testing, firmware updates, and complete system health reports — preventing failures before they impact your operations.
Round-the-clock technical hotline staffed by licensed electrical engineers with an average response time under 90 minutes. On-site dispatch available in 50+ countries within 24 hours for critical power incidents.
SNMP v3 and Modbus TCP integration connects your UPS fleet to our Network Operations Center. Real-time alarm monitoring, predictive analytics, and automated escalation protocols ensure early intervention before faults become outages.
Factory-trained commissioning engineers ensure your UPS installation meets manufacturer specifications and local electrical codes from day one. Load bank testing, protection coordination verification, and complete as-built documentation included.
Proactive battery lifecycle management including quarterly impedance testing, thermal monitoring, cell-level diagnostics, and scheduled replacement planning. Lithium-ion and VRLA battery options with full recycling coordination.
Hands-on training programs for your maintenance staff and electrical engineers — covering UPS operation, routine maintenance procedures, alarm interpretation, and emergency bypass protocols. On-site and virtual training options available.
Contact our service team to design a maintenance plan that fits your installation, budget, and operational requirements.
Contact Service Team